NuView Systems, Inc. is a pre-IPO company that provides global Web-native HRIS (Human Resources Information Systems) solutions to companies of all sizes. Our comprehensive product suite is ranked "Best in Class" by industry experts and has earned the "Top 10 HR Products Award" by Human Resource Executive magazine. Amidst industry mergers and acquisitions, we are growing at a significant rate. Our growth is through innovation, superior technology and the delivery of both transactional and strategic tools to help organizations more efficiently and effectively manage People, Process & Strategy on a global basis. The following position is available:
- Ensures that the implementation plan is executed effectively and efficiently by participating in the implementation process while maintaining focus on the mission-critical value of not only meeting client expectations, but, in fact, exceeding them
- Assists in developing strategic solutions for challenges that might arise during implementation, based on thorough analyses of the client’s business goals/challenges
- Acts as a liaison between clients and NuView staff ensuring a smooth communication flow
- Operationalize the plan (including but not limited to) by:
- Providing effective communication systems to effectively manage incoming customer support calls to ensure accurate and prompt customer service
- Providing for the training of new and existing clients on product applications ensuring complete customer understanding and satisfaction
- Providing for the development, proofreading and editing of relevant, required written materials, which include but are not limited to: including system overview summaries, on-line help screens and product documentation booklets
- Providing feedback on existing policies and procedures from a quality improvement perspective, suggesting changes when necessary, to streamline operational/business inconsistencies that might otherwise impact the ability to provide superior client service
- Handles additional duties and special projects as assigned
- Technical and/or operational skills/experience:
- Previous work experience with computer software development and/or support
- Payroll and human resources experience
- Demonstrated proficiency in Windows-based software packages (Access, Word, Excel, PowerPoint, MS Project) required. Familiarity with NetSuite is a plus.
- Proficiency with Internet applications required
- Basic knowledge of HRIS/Integrated solutions
- HTML experience and comfort with data structures is preferred. Knowledge of Visual Basic, SQL, or other programming language is also a plus
- General Management skills/experience:
- Excellent analytical skills
- Studies problems from an in-depth perspective
- Collects and analyzes appropriate data/information as part of the decision-making process
- Demonstrates ability to understand the global impact of decisions made
- Must be a detail-oriented, self-starting individual who can work in a small company environment with minimal supervision
- Effective project management skills, including leveraging technology to optimize project planning activities; project planning certification is a plus.
- Ability to travel up to 25% is required
- Bachelors degree in Human Resources Management, Information Systems or related field, or equivalent experience strongly preferred
- CPP, PHR, or SPHR certification a plus
- Excellent analytical skills
Leadership Attributes:
- excellence and competence
- collaboration
- innovation
- respect
- accountability
If you are interested in applying for this position, please forward your Resume to:
Human Resources
200 Brickstone Square, Suite 303
Andover, MA 01810
E-mail to: HR@nuviewinc.com
Fax to: (978) 475-1771
NuView Systems, Inc. is an equal opportunity employer.
