NuView Systems, Inc. is a pre-IPO company that provides global Web-native HRIS (Human Resources Information Systems) solutions to companies of all sizes. Our comprehensive product suite is ranked "Best in Class" by industry experts and has earned the "Top 10 HR Products Award" by Human Resource Executive magazine. Amidst industry mergers and acquisitions, we are growing at a significant rate.
Our growth is through innovation, superior technology and the delivery of both transactional and
strategic tools to help organizations more efficiently and effectively manage People, Process & Strategy on a global basis. The following position is available:
- The person in this role respond to requests for technical assistance in person, via phone, & electronically
- Responsible for identifying, researching, troubleshooting, and escalating Workstation, Server, and Application-related issues
- Has the ability to problem solve and prioritize issues committed to the resolution policy of NuView Inc.
- Demonstrates ability to adjust to multiple demands and priorities, while working effectively within team environment.
- First point of contact for all IT issues; manage calls, cases, & e-mail queue
- Diagnose and resolve technical hardware and software issues
- Assist users with issues including workstation, VPN, printing, connectivity, wireless, etc.
- Track and route problems and requests and document resolutions
- Research questions using available information resources
- Advise user on appropriate action, keep users aware of case status
- Follow standard help desk procedures & checklists
- Install & configure workstations for users.
- Add, change, remove, user accounts in Active Directory
- Identify and escalate situations requiring urgent attention
- Assist IT Staff with server projects including Windows Server installation & configuration
- Create/change phone extensions, manage voicemail access.
- Participate in software rollouts and other software IT projects.
- Responsible for troubleshooting issues and triaging them to the appropriate team members.
- Has the ability to effectively communicate with users.
- Responsible for managing multiple and fluid priorities required by management and clients.
- Has the ability to determine the quickest and most efficient path to resolution.
- Provides technical/professional advice and knowledge to others within the team and organization.
- Has the ability to work independently and with an immediate supervisor, and communicating project/work status.
- Provides emergency 24/7 on-call support on a rotating schedule.
- Has the ability to work as part of a team.
- High Proficiency with Microsoft Windows XP, 7, & Server Editions required.
- High proficiency in Windows-based software packages (Word, Excel, PowerPoint, Outlook) required.
- Working knowledge of networking & protocols
- Working knowledge of printing
- Knowledge of Microsoft SQL & Linux is helpful.
- Ability to manage multiple and changing priorities in a fast-paced, entrepreneurial environment required.
- Working within a detail-oriented team environment is required.
- oral and written communication skills
- learning skills
- customer service orientation
- problem analysis
- problem-solving
- adaptability
- planning and organizing
- attention to detail
- stress tolerance
Other attributes
The Systems Administrator I / Help Desk Technician supports the organization's mission, vision and values by exhibiting the following behaviors:- Excellence and competence
- Collaboration
- Innovation
- Respect
- Accountability
If you are interested in applying for this position, please forward your Resume to:
Human Resources
200 Brickstone Square, Suite 303
Andover, MA 01810
E-mail to: HR@nuviewinc.com
Fax to: (978) 475-1771
NuView Systems, Inc. is an equal opportunity employer.
