NuView Systems, Inc. is a pre-IPO company that provides global Web-native HRIS (Human Resources Information Systems) solutions to companies of all sizes. Our comprehensive product suite is ranked "Best in Class" by industry experts and has earned the "Top 10 HR Products Award" by Human Resource Executive magazine. Amidst industry mergers and acquisitions, we are growing at a significant rate. Our growth is through innovation, superior technology and the delivery of both transactional and strategic tools to help organizations more efficiently and effectively manage People, Process & Strategy on a global basis. The following position is available:
HRIS Support Representative –Overnight (12am-9am shift)
Responsibilities
- Strong ability to problem solve and prioritize issues committed to the defined resolution policy
- Responsible for troubleshooting issues and triaging them to the appropriate team members
- Responsible for managing multiple and fluid priorities required by management and clients
- Demonstrated ability to adjust to multiple demands and priorities, while working effectively within team environment
- Perform system backups, system restores
- Apply updates to test or production systems, test and verify updates applied
- Identify, research and resolve technical problems for clients (Domestic and Global client base)
- Maintain and support knowledgebase articles as reference for clients and employees
- Provides day-to-day overnight application support to both internal and external clients
- Understands instructions and pre-established processes to perform the requirements of the position
- Communicate with both internal and external clients, keeping them abreast of status
- Manages multiple and fluid priorities required by management and clients while maintaining a sense of ownership and accountability
- Determines the quickest and most efficient path to resolution
- Provide technical/professional advice and knowledge to others within the organization
- Has the ability to work independently as part of a small overnight team
- Accepts tasks or assignments from Support Team Lead, Support Manager, or Director of Support
- Be part of an on-call roster and work out of normal business hours
- Shift hours: 12am-9am
- Human Resources and/or Payroll business process experience
- Demonstrates proficiency in Windows-based software packages (Access. Word, Excel, PowerPoint)
- Proficiency with Internet applications
- Knowledge of SQL or other programming language preferred
- HTML experience
- High level of comfort with data structures
- Ability to manage multiple and changing priorities in a fast-paced, entrepreneurial environment
- Ability to understand requirements and develop solutions, communicating effectively with peers, clients, and management
- Working within a detail-oriented team environment
- Ability to work independently; exhibit sound and accurate judgment; independent problem-solving and self-direction
- Ability to manage time between multiple projects and duties
- Associates Degree in related area preferred
- 1-2 years experience in software support services or related field
- Customer-focused with a *service first* mentality and best-in-class communication skills
Other Attributes
- excellence and competence
- collaboration
- innovation
- respect
- accountability
If you are interested in applying for this position, please forward your Resume to:
Human Resources
200 Brickstone Square, Suite 303
Andover, MA 01810
E-mail to: HR@nuviewinc.com
Fax to: (978) 475-1771
NuView Systems, Inc. is an equal opportunity employer.
